Section 257.137. Coercive practices.

Rule 37. It is an unfair and deceptive practice to:

(a)   Improperly utilize waivers in such a way as to suggest or imply, directly or indirectly, orally or by action, that service or repairs will be improved or expedited if a waiver is signed,  or   that   price  will   be improved.

(b)   Exaggerate the seriousness of the malfunction to induce the customer to agree to the repair.

(c)  Suggest or imply, directly or indirectly, orally or by action, that service will be improved or expedited or that price will be  improved  if the customer will agree that the facility need not be  required   to   return for inspection parts that have been replaced.

(d)  Misrepresent that because of some defect in   the  customer's   motor vehicle, the health, safety and lives of the customer or his family are in danger if the goods or repair services are not purchased when in fact the defect does not exist or the goods or services  would   not   remove   the danger.

History: 1979 AC.