Section 400.12210. Grievance handling.

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Rule 210. (1) An agency shall have a written grievance handling procedure.

(2) The procedure shall provide for all of the following:

(a)       Safeguard   the   legal    rights    of   children,    their     families,    foster families, releasing parents, and adoptive families served.

(b)     Address matters that relate to compliance with the act, rules promulgated under the act, and the agency's written policies and procedures regarding services covered by these rules.

(c)   Delineate the method of initiating the procedure.

(d) Specify time frames for decisions.

(3)     An agency shall   provide a grievant with   a written copy of the   grievance resolution.

History: 1998-2000 AACS.

                    
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