Section 445.1022. Complaint; form; initiation of investigation pursuant to section 8(1) of the act.

(1) The commissioner shall prescribe a standardized complaint form and make it available to any individual who desires to file a written complaint alleging a violation of the act   by   a    credit-granting institution.

(2)   The  commissioner  shall   provide  a  copy  of  the  complaint   form prescribed in subrule (1) of this rule to each depository credit-granting institution. The commissioner shall provide a copy of  the  complaint  form prescribed   in  subrule   (1) of  this  rule   to   each   nondepository credit-granting institution that makes a request and provides its name and address. A credit-granting institution may duplicate the complaint  form  in order to provide sufficient copies for  use   by  its   loan  applicants or inquirers.

(3)     The complaint form  shall  be   provided  by  a  credit-granting institution upon receipt of a written request mailed or delivered to any office of the credit- granting institution or upon a request made in person at the main office of the credit- granting institution in the area of the main office where loan applications or loan inquiries   are   routinely received.

(4)   An investigation pursuant to section 8(1) of the act shall be initiated if a written  complaint  is   received  by  the   bureau  and   is   determined  by the commissioner or a representative of the  commissioner   to contain sufficient information to constitute an allegation of a violation of

the act by a credit-granting institution.

History: 1979 AC; 1995 AACS.