Section 460.127. Voluntary termination.

(1) Subject to the provisions of these rules, a utility customer or authorized representative shall do all of the following:

(a)    Notify the utility in person, or by telephone, in writing, by fax or on the internet  at  least  10  business  days  prior to  requested  service termination.

(b)   Allow access to the utility, if necessary, to perform a final meter read.

(c)   ) Provide an address for final billing at the time of request for a final read.

(2)   The utility shall do both of the following:

(a)   Provide a final actual meter reading within 10 business days of the request for termination or estimate the final reading and offer the customer the option to provide an actual meter reading. If the meter is not read within the 10-day time frame the utility shall document the reason for no actual reading. An actual meter reading shall be obtained by the next  normal reading cycle.

(b)   Schedule the customer's final reading within a 4-hour time frame if the utility cannot access the meter.

History: 2007 AACS.