Section 460.133. Reporting requirements.

A utility shall file with the commission each year by October  1, a report that contains detailed information concerning all of the following:

(a)   The payment performance of its customers in  relation  to  established due and payable periods.

(b)    The number and general description of all complaints     registered      with the utility.

(c)   The number of shutoff notices issued by the utility  and  the  reasons for the notices.

(d)   The number of hearings held by the  utility,  the  types  of  disputes involved, and the number of complaint determinations issued.

(e)   The number of  written  settlement  agreements  entered  into  by the utility.

(f)  The number of shutoffs of service and the number of reconnections.

(g)     Any  other     customer       service     quality      information     requested      by     the commission staff.

History: 2007 AACS.