Section 460.137. Shutoff permitted.  


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  • Subject to the requirements of these rules, a utility may shut off or terminate service to a residential customer for any of the following reasons:

    (a)   The customer has not paid a delinquent account that accrued within the last 6 years.

    (b)    The customer has failed to provide a deposit or guarantee permitted by these

    rules.

    (c)   The customer has engaged in unauthorized use of utility service.

    (d)    The  customer  has  failed  to  comply with  the  terms   and  conditions     of     a

    settlement agreement.

    (e)   The customer has refused to arrange access at reasonable times for the purpose of inspection, meter reading, maintenance,  or  replacement   of equipment that is installed upon the premises, or for the removal of a meter.

    (f)   The customer misrepresented his or her identity for the purpose of obtaining utility service or put service in another person's name without permission of the other person.

    (g)     The customer has violated any rules of the utility approved by  the commission so as to adversely affect the safety of the customer or other persons or the integrity of the utility system.

    (h)   A person living in the customer's residence is both of the following:

    (i)   Has a delinquent account for service with the utility within the past 3 years that remains unpaid and is not in dispute.

    (ii) The customer lived in the person's residence when all or part of the debt was incurred. The utility may transfer a prorated amount of the debt to the customer's account, based upon the length of time that the customer resided at the person's residence. This provision does not apply  if   the customer was a minor while living in the person's residence.

History: 2007 AACS.