Section 460.146. Notice of energy assistance programs.

(1) A utility shall annually inform each customer of the following information:

(a)   The federal and state energy assistance programs that are available and the eligibility requirements of the programs, as provided to the utility by the commission.

(b)   The medical emergency provisions of R 460.147.

(c)   The shutoff protection programs described in the provisions of  R 460.148 and R 460.149.

(d)  The military shutoff protections of R 460.150.

(2) The utility shall provide the information required by   the  provisions of subrule

(1)  of this rule to residential customers. The information in subrule (1) of this rule may be explained on the customer's bill, or provided as a bill insert, or other transmittal. This information shall also be posted on the company's website. If the utility does not print an explanation on the customer's bill, then the utility shall, on the customer's bill, direct the customer to the bill insert or other transmittal.

(3)      If additional information regarding energy assistance programs becomes available after the utility's initial notice to customers, the commission shall provide that information to all utilities. Within 60 days of receiving the information, the utility shall provide the new  eligibility requirements

or benefits levels for energy assistance programs to all of its customers and the new benefit levels to all customers currently enrolled in the programs.

(4)   When a customer receives a past-due notice from the utility, the utility shall provide the customer access to information about energy assistance programs referenced in subrules (1) and (3) of this rule, which shall, at minimum, include a telephone number of  a  utility representative able to provide this information.

History: 2007 AACS.