Section 460.147. Medical emergency.

Notwithstanding any other provision of these rules, a utility shall postpone the shutoff of service for not more than 21 days  if  the customer or a member of the customer's household is a critical care customer or has a certified medical emergency as defined  in  R  460.102.  The certificate shall  identify  the medical condition, any medical or life supporting equipment being used, and the specific time period during which the shutoff of service will aggravate the medical emergency. The utility shall extend the postponement for further periods of not more than 21  days, not to exceed a total postponement of shutoff of service of 63 days, only if the customer provides additional certificates. If shutoff of service has occurred without any postponement being obtained, the utility shall unconditionally restore service for not more than 21 days, and shall continue the restoration for further periods of not more than 21 days, not to exceed a total restoration of service of 63 days in any 12- month period per household member. Annually, a utility shall not  be  required  to grant shutoff extensions totaling more than 126 days per household.

History: 2007 AACS.