Section 460.1610. Voluntary termination.

(1) A utility customer or authorized representative shall do all of the following:

(a)    Notify the utility in person, or by telephone, in writing, by fax or on the internet  at  least  10  business  days  prior to  requested  service termination.

(b)   Allow access to the utility, if necessary, to perform a final meter read.

(c)   ) Provide an address for final billing at the  time  of request  for a final read.

(2)   The utility shall do both of the following:

(a)   Provide a final actual meter reading within 10 business days of the request for termination or estimate the final read and offer the customer the option to provide an actual read. If the meter is not read within the 10-day time frame, then the utility must document the reason for no actual reading. A meter read shall be obtained by the next normal reading cycle.

(b)    Schedule the customer's final read within a 4-hour time frame if the utility cannot access the meter.

History: 2008 AACS.