Section 460.1625. Denial or shutoff of service to customers.  


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  • (1) Service to non-residential customers may be denied or shut off for any of the following reasons:

    (a)     Without notice, if a condition   on  the  customer's  premises  is determined by the utility or a governmental agency to be hazardous.

    (b)   Without notice, if a customer uses equipment in a manner that adversely affects the utility's equipment or the utility's service to others.

    (c)   ) Without notice, for unauthorized use of utility service.

    (d)  Without notice, if unauthorized use of the equipment furnished and owned by the utility occurs, including obtaining the use of  equipment   by submitting an application containing false information.

    (e)    For violation of, or noncompliance with, the utility's rules on file with, and approved by, the commission.

    (f)   For failure of the customer to fulfill his or her contractual obligations for service or facilities that are subject to regulation  by the commission.

    (g)   For failure of the customer to permit the utility reasonable access to the utility's equipment.

    (h)  For failure of the customer to provide the utility with a deposit as authorized by these rules.

    (i)   For nonpayment of a delinquent account for electric or gas service.

    (j)     For nonpayment of unpaid balances on any other non-residential account incurred by the customer under a different account name  by the  customer's predecessor in interest, or by any other entity,  the   debt  of  which  the customer is legally obligated to assume.

    (2)   Service to non-residential customers may not be denied for the following reasons:

    (a)   Delinquency in payment for service by a  previous  occupant  of  the premises to be served.

    (b)   Failure to pay for items such as merchandise, appliances, or services that are not approved by the commission as an integral part of the electric or gas service provided by the utility.

    (c)   Failure to pay for a different type or class of utility service.

    (d)  Failure to pay the bill of another customer as guarantor.

    (3)  Service shall not be shut off during a reasonable time period given to a customer to pay the amount of a back billing as provided in these rules.

    (4)  If a shutoff or termination of service to a  non-residential  customer occurs,  then a utility may transfer an unpaid balance to any other non-residential account of the customer.

History: 2008 AACS.