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Michigan Administrative Code (Last Updated: November 16, 2016) |
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Department LR. Licensing and Regulatory Affairs |
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Public Service Commission |
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Chapter Preservation of Records of Electric, Gas, And Water Utilities |
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Part 2. SCHEDULE OF RECORDS AND PERIODS OF RETENTION |
Section 460.2570. Customer service records; retention periods.
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Rule 70. The following customer service records shall be retained for the periods listed:
(a) ) Reports of inspections of customer premises.
2 years.
(b) Records and reports of customer service complaints.
2 years.
(c) ) Surveys of customer premises to determine the type of service and equipment to be installed.
(d) Records of installed customer appliances.
History: 1979 AC; 1980 AACS.