Section 460.722. Unacceptable levels of performance during service interruptions.  


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  • It is an unacceptable   level  of  performance   for  an  electric utility to fail to meet any of the following service interruption standards:

    (a)     Considering data derived through the amalgamation of data from both normal and catastrophic conditions, an electric utility shall restore service within 36 hours to not less than 90% of its  customers  experiencing service interruptions.

    (b)    Considering data including only catastrophic conditions, an electric utility shall restore service within 60 hours to not less than 90% of its customers experiencing service interruptions.

    (c)        Considering data including only normal conditions, an electric utility shall restore service within 8 hours to not less than 90% of its customers experiencing service interruptions.

    (d)    Considering data derived through the amalgamation of data from both normal and catastrophic conditions, an electric utility shall not experience 5 or more same circuit repetitive interruptions in a 12-month period on more than 5% of its circuits.

History: 2004 AACS.