Section 484.110. Provider duties before connection of call.

Rule 10. Before the  connection  of each  call,  the operator service provider shall do all of the following:

(a)  Announce the operator service provider's name.

(b)  Quote, at the caller's request and without charge, the rate and any other fees or surcharges applicable to the call charged  by  the   operator service provider.

(c)   Allow a caller to choose the provider of his or her choice by doing either of the following:

(i)    If the rate for the call will not be calculated on the basis of the actual origination and destination   points  of  the   call,  then,  after informing the caller  of that  fact  and  after  receiving   the  caller's consent, transfer the caller to the provider of his or  her  choice,  without charge.

(ii)    Instruct the caller how to reach his or her provider of choice by dialing the provider's 950, 1-800, or 10-XXX access service number.

(d)   Allow callers to the operator service provider to reach emergency services without charge.

History: 1996 AACS.