Section 484.157. Duty to investigate and repair inoperative payphone.

By the next working day after receiving a report that a payphone is inoperative, a provider  or  aggregator   of  payphone  service  shall determine the cause for inoperability   and  pursue   1  of  the  following courses of action to remedy the problem:

(a)   If the cause of inoperability is a repairable defect in the payphone device itself, then the provider of payphone service shall complete the repair of the payphone device as soon as possible, but not more than 48 hours after receipt of a report of an inoperative payphone.

(b)    If the cause of inoperability is vandalism, theft, or other problem requiring replacement of the payphone  or  other   reconstruction at the payphone site, the provider of payphone service shall complete  the  repair within 30 days after receipt of the report of an inoperative payphone.

(c)   If the cause of inoperability is determined not to be the payphone itself, but is caused by the service provided by the basic local exchange provider or other third party, then the provider of payphone service shall notify the responsible party immediately upon discovery.

History: 1996 AACS.