Section 484.804. Training requirements.

(1)  A trainee telecommunicator who does not meet the training exemption

in

R 484.803 shall comply with the training requirements in subrules (2) and (4) of this

rule.

(2)             Within   18   months   of   the   effective   date   of   these   rules,   a    trainee

telecommunicator who is currently employed by a primary psap shall complete module 1 consisting of a 40-hour basic telecommunicator training course approved by the committee. Module 1 shall contain all of the following subjects:

(a)     An overview of public safety – police, fire, and emergency medical services.

(b)     Telecommunicator roles and responsibilities.

(c)     Legal aspects of dispatcher services.

(d)    Interpersonal communications.

(e)     ) Public safety technologies.

(f)    Telephone techniques.

(g)     Call classification.

(h)     Radio communications.

(i)     Stress management.

(3)    A trainee telecommunicator who was hired after the effective date of these rules shall complete the training specified in subrule (2) of this rule within 18 months of the date of hire.

(4)    Within 24 months of the date of hire, a trainee telecommunicator who was hired after the effective date of these rules shall complete module 2 consisting of a 40-hour basic telecommunicator training course approved by the committee. Module 2 shall contain 8 hours of training in each of the following subjects:

(a)     Domestic violence.

(b)     Suicide intervention.

(c)     9-1-1 liability.

(d)    Stress management.

(e)     Homeland security elective.

History: 2012 AACS.