Section 550.504. Receipt and disposition of complaints.

Rule  4.  (1)    A  complaint  shall   be  filed  with  the  director    or    his     or     her  designated representative.

(2)     A complainant must file the complaint within 30 days of  the  date   of the action giving rise to the complaint.

(3)     The director or designated representative shall give the complainant a file number, establish a file, and send acknowledgement to the complainant.

(4)     A complaint shall be investigated according to a priority established by the director or his or her designated representative. A memorandum of the investigation shall be prepared and placed in the complaint file.

(5)       The memorandum written following investigation    of    a    complaint    with copy to the involved complainant shall detail all of the following:

(a)    Brief description of the complaint.

(b)     Investigatory findings.

(c)          Recommendations  for  indicated  change  or  correction  of  deficiencies    or  items  of noncompliance.

(d)    Need for follow-up, if indicated.

(6)      The  director  shall  send  a  letter   to  the  complainant   following investigation of the complaint informing the  complainant  generally of  any action taken.

History: 2010 AACS.