Section 500.1510. Complaint; appeals to the commissioner.

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(1) If a person believes an insurer has improperly denied him or her automobile or home insurance or has charged an incorrect premium for that insurance   and if the insurer's internal complaint resolution process fails to resolve the dispute, the person has a right to bring the matter before the commissioner for resolution.

(2)   The complainant shall appeal the denial to the commissioner within 120 days of the date the insurer mails or delivers a proposed resolution or within 120 days after the end of the 30-day period which the insurer has to provide such a resolution, if no proposed resolution is provided.

(3)   The complainant is entitled to   a review of the   matter by the commissioner either by a review of written materials or, upon request, through a meeting with the parties involved in the dispute.

History: 1981 AACS.

                    
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